Shipping policy

Last updated: September 2026

This policy explains where we ship, how delivery works and what to do if a delivery goes wrong. It is part of our Terms of Service. The customer-friendly version, with steps and photos, is on the Shipping and Returns page.

Where we ship. Free freight delivery to all addresses in the 48 contiguous United States. Alaska, Hawaii, U.S. territories and Canada are shipped by individual quote; duties and taxes outside the U.S. are paid by the customer.

Processing time. In-stock items leave the warehouse within 7 business days of the order. Pre-order and made-to-order items show their dispatch date on the product page and in the order confirmation.

Delivery time. Typically 2–4 weeks from order to delivery in the contiguous U.S. Delivery dates are estimates and not guaranteed.

Delivery method. LTL freight, curbside, palletized, with liftgate. The carrier schedules a delivery window by phone. The customer is responsible for moving the goods from the curb; Professional Assembly is available as a paid service.

Missed deliveries and storage. The carrier holds goods at its terminal for 5 business days at no charge. Beyond that, storage, redelivery and rerouting fees charged by the carrier are passed on to the customer at cost. Goods refused without a damage reason, or unclaimed for 30 days, are treated as a return under the Refund Policy.

Address changes. Free before dispatch. After dispatch, the carrier's reconsignment fee applies.

Risk of loss. Risk passes to the customer on delivery. Delivery is complete when the goods are unloaded at the address on the order and the delivery receipt is signed.

Damage or shortage. Note damage or missing items on the delivery receipt at the time of delivery and report to support@dailysaunas.com with photos within 5 business days of delivery. We repair or replace at no cost. Claims outside this process may be declined by the carrier and cannot be guaranteed.

Contact. Daily Saunas, support@dailysaunas.com.