Free shipping across the contiguous U.S. Thirty days to change your mind.
Last updated: September 2026
Every sauna, ice bath and bundle ships free to any address in the 48 contiguous states. Below is what happens between your order and your first session, and what to do if something is not right.
Quick facts
| Shipping cost | Free (contiguous U.S.). Alaska, Hawaii and Canada by quote |
| Leaves our warehouse | In-stock models: within 7 business days of your order |
| Door to door | Typically 2–4 weeks from order to delivery |
| How it arrives | Freight truck, curbside, on a pallet, with a liftgate. Delivery appointment by phone |
| Returns | 30 days from delivery, unopened and uninstalled; 25% restocking fee, return freight and the original delivery cost are deducted |
| Cancellation | Free within 24 hours of ordering; 3% processing fee after that, until the order ships |
| Damage on arrival | Note it on the delivery receipt and tell us within 5 business days. We fix it at no cost |
How delivery works
- Order confirmation. You receive an email confirmation right away and a second email with your estimated delivery window within 1 business day.
- Dispatch. In-stock models leave our warehouse within 7 business days. You receive the carrier's name and a tracking number the same day.
- Appointment call. The freight carrier calls you 1–2 business days before delivery to agree on a 4-hour window. Someone 18 or older needs to be there.
- Curbside delivery. The driver lowers the pallet with a liftgate and places it at the curb or the end of your driveway. Freight carriers do not carry the sauna into the garage, backyard or house, and do not go up stairs.
- Inspection. Before you sign, look over the crate and count the pieces. See "When your order arrives" below.
Add Professional Assembly at checkout and our partner team brings the sauna from the curb to its spot, assembles it and takes the packaging away. Electrical work is not included; see the Electrical Requirements page for what your model needs.
When your order arrives
Freight damage is rare, but the way you receive the delivery decides how quickly we can fix it.
- Count the boxes against the packing slip.
- Look at every side of the crate. Photograph any dents, punctures, crushed corners or torn wrap before it comes off the truck.
- If you see damage, write "damaged" and what you saw on the delivery receipt (the bill of lading) before signing. If the damage is severe, you can refuse the delivery — call us first if you can.
- If everything looks fine but you have not opened the crate, write "possible concealed damage, not inspected" on the receipt.
- Open the crate within 5 business days. If a panel, glass or heater is damaged inside, email photos of the box, the part and the shipping label to support@dailysaunas.com within those 5 business days.
We ship a replacement part or panel at no cost. If a replacement cannot be made, we replace the unit. Claims reported after 5 business days, or with a receipt signed clean and without photos, may be declined by the carrier, and we may not be able to cover them.
If the delivery cannot be scheduled
The carrier holds your order at its local terminal for 5 business days free of charge. If we cannot reach you or the delivery is postponed beyond that, the carrier's storage fees and any redelivery or rerouting charges are passed on at cost. An order that stays unclaimed for 30 days is treated as a return.
Delivery to Alaska, Hawaii and Canada
We quote these individually. Email support@dailysaunas.com with the model and your address and we come back within 1 business day with the cost and timing. Duties and taxes on Canadian orders are the customer's responsibility.
Delivery times are estimates
Carrier delays, weather and remote addresses can add time. We keep you updated, but delivery dates are not guaranteed and delays do not qualify an order for a refund.
Returns
You have 30 days from delivery to return a sauna or ice bath.
A return is accepted when all of the following are true:
a) the item is unopened, in its original crate and packaging, and has not been assembled, plugged in or filled with water;
b) you contacted us at support@dailysaunas.com within 30 days of delivery and received a return authorization number;
c) the item is picked up within 14 days of the authorization.
What it costs. A 25% restocking fee is deducted from the refund, together with the cost of the original freight delivery and the return freight. We arrange the return freight and deduct its actual cost, or you can arrange your own insured freight to our warehouse. Both amounts are shown on your return authorization before anything is picked up. As a guide, freight for a sauna runs several hundred to over a thousand dollars each way, depending on the model and distance.
Refund timing. Once the item is back at our warehouse and inspected, the refund goes to your original payment method within 10 business days. Banks can take a further 3–5 business days to show it.
Not returnable: assembled or used units, units that have been filled with water, Professional Assembly once the visit has taken place, custom or made-to-order items, clearance items, and items damaged after delivery.
Defective or wrong item. If we shipped the wrong model or the product is defective, the return is on us: no restocking fee, no freight charges. The warranty covers defects that appear after the first 30 days.
Cancellations
- Within 24 hours of ordering: free, full refund.
- After 24 hours and before the order ships: 3% processing fee (the payment cost we cannot recover).
- After the order ships: it is treated as a return (see above), including freight.
To cancel, email support@dailysaunas.com with your order number. A cancellation is confirmed when you receive our written reply.
Need help?
Email support@dailysaunas.com, Monday to Sunday, 9am–7pm ET. We reply within 1 business day.
