Refund policy

Last updated: September 2026

1. Return window. 30 days from the delivery date.

2. Conditions. A return is accepted when: (a) the item is unopened, in its original packaging, not assembled, plugged in or filled; (b) a return authorization was requested from support@dailysaunas.com within the 30 days; (c) the item is collected within 14 days of the authorization.

3. Fees. 25% restocking fee, plus the cost of the original freight delivery and the return freight. Return freight is arranged by us and deducted at cost, or arranged by the customer with insured freight. Both amounts are stated on the return authorization.

4. Non-returnable. Assembled or used items; items filled with water; Professional Assembly once performed; custom or made-to-order items; clearance items; items damaged after delivery.

5. Defective, damaged in transit or incorrect items. Report within 5 business days of delivery for transit damage, or within the warranty period for defects. We repair, replace or refund at our expense; no restocking fee or freight charge applies.

6. Cancellations. Free within 24 hours of the order. 3% processing fee from 24 hours until dispatch. After dispatch, the order is a return under this policy.

7. Refunds. Issued to the original payment method within 10 business days of the item arriving at our warehouse and passing inspection. Financed orders are refunded to the financing provider. If a refund has not appeared after 15 business days, contact us.

8. Contact. Daily Saunas, support@dailysaunas.com.